Policy
SHIPPING / DELIVERY OF SHOES
  • CrispyKicks.com shoes are shipped directly from overseas with EMS Shipping (Local Mail Service)

  • All packages must be signed for. If nobody is home, your local post office will hold your package until it is picked up and signed for.

  • If a package is returned to sender because the buyer did not claim the package, we are not responsible for reshipping a replacement pair of shoes.

  • Shipping time is approx. 2-3 weeks from the Date we receive your Order

  • Sometimes a shoe might be out of stock, in that case, the customer will email us with the new choice of shoes they would like to order (We Cannot Refund the Order).

  • We cannot be held for any decisions Customs decides to make about your package

ALTERNATE SELECTIONS / EMAIL ADDRESSES

We have instituted a policy of "alternate selections" on orders. This is to increase customer satisfaction and ensure that they receive a pair of shoes, even if by chance the first pair they order is unavailable. Your email address is important for us!

  • To send your tracking information
  • To be able to follow up on your order
EXCHANGE POLICY
  • There are No exchanges on kicks unless there was an error on our part.

  • Customers are required to email us within 3 days of receiving their sneakers if they need to make an exchange.

  • On all refunds, there will be a small refund charge taken off, this is from our Credit Card company, and not us.

  • Crispy Kicks.com will never issue a REFUND but rather a COMPANY CREDIT good towards any purchase @ Crispy Kicks.com

  • Unacceptable reasons for an exchange: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (see below for more info), 'I would rather have a different shoe'.

  • Buyer is responsible for the cost of shipping the sneakers back for an exchange.
GENERAL INFORMATION
  • All shoes for sale on Crispy Kicks.com are Factory Variants

  • All shoes are in Brand New, dead stock condition, Never Used.

  • Shipping is a flat 14.99 fee per pair Worldwide

  • All sales are Final.

  • All Sizes are in US Mens Sizes, unless it is stated in Womens Sizes

  • Crispykicks.com will never share customer information with a third party.

All order data is securely processed to complete the order and confidentiality is guaranteed. Crispykicks.com does not have access to any customer payment information. All payment information is securely processed by our Payment Processor and they are prohibited in using your iinformation in any other way but to only charge you for the order.

Thank you for choosing CrispyKicks.com! We hope you love your Kicks!

CrispyKicks.com
1315-36 Blue Jays Way
Toronto, ON  
M5V 3T3